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Refund Policy

 

At TheDigitalCodes.com, we stand behind the quality and authenticity of every product we sell. Our goal is to ensure that every customer receives exactly what they ordered — fast, secure, and reliable.

That’s why we offer a 30-Day Refund Guarantee on all eligible purchases.

 

✅ Our 30-Day Promise

We believe in fair and honest business. If you encounter a valid issue with your order, we’re committed to resolving it — either through troubleshooting, a replacement, or a full refund.

You are eligible for a full refund within 30 days if:

  • You did not receive your license key within 24 hours
  • The license key is invalid and cannot be activated
  • The wrong product was delivered and remains unused
  • Our support team is unable to resolve a confirmed technical issue

Every request is reviewed carefully and handled with transparency.

 

🔄 Replacement Before Refund

For activation-related concerns, we will always try to:

  1. Help you activate the product step-by-step
  2. Provide a free replacement key if needed

If we’re unable to resolve the issue, your refund will be processed — no hassle.

 

❌ When Refunds Are Not Applicable

To ensure fair use of our services, refunds will not be granted under the following conditions:

  • The key has already been successfully activated
  • You purchased the wrong version/platform and used the key
  • There are no technical issues with the product
  • You changed your mind after receiving the license
  • The issue is caused by incompatibility with your system, not the product

📌 Not sure what to buy? Contact us before purchasing — we’ll help you choose the right product.

 

🕒 Refund Processing Time

Approved refunds are processed within 2 to 14 business days, depending on your payment provider. Refunds will be returned to your original payment method.

You will receive an email notification once the refund has been issued.

 

📩 How to Request a Refund

To request a refund, please contact our support team with the following details:

  • Your Order ID or Registered Email
  • A clear explanation of the issue
  • Screenshot(s) if you’re experiencing a technical error

Reach us anytime:

📧 help@thedigitalcodes.com
📱 WhatsApp: +62 877-8574-2612

We’re here to help you with professionalism, clarity, and care.

🤝 Our Commitment

✔️ 30-Day refund policy on valid issues
✔️ Fast support and honest resolutions
✔️ Genuine product guarantee
✔️ Transparent service from real people

We appreciate your trust — and we’re here to protect it.

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